When you are buying a ticket, and coming on a tour, you agree with these terms and conditions. Please read carefully! We want you to know what to expect and how we operate.
- All of the tours are a historical and paranormal story telling presentation. The intention of the tour is not to scare you but entertain and inform you of a unique look at Denver. However, sometimes the locations we go into provide an unexpected chill or sensation. Numerous tours have experienced various forms of paranormal activity on the tour, but it is certainly not guaranteed.
- Sorry, no pets allowed unless it is a service animal with papers.
- You agree that you are always solely responsible for your own safety. You further undertake that in the light of this understanding, in case of any mishap, Dark Side of Denver Ghost Tours, and the owners of any property that you may transit during our tours, will not be held liable for any personal injury or property damage arising from your participation in any activity related to us.
- If you bring children or teenagers on the tour, the above applies to them too – with the provision that they must be always supervised by a responsible adult tour participant. This designated adult assumes total responsibility for seeing to it they participate in an orderly, civil and polite manner, keeping them safe, and for their actions. The tour does consist of adult themes and subject matter so expect some serious questions from your children during and after the tour. The tour is not vulgar or graphic but does discuss topics of various deaths, suicide, and other nefarious dealings.
- Anyone who chooses to be disruptive, unsafe or generally unpleasant will be asked to leave – and their ticket price is forfeited – that is, there will be no refunds given to anyone choosing to behave in an unpleasant or irresponsible manner on a tour.
- We do not refund ticket purchases simply based on an opinion that we were not scary enough or enjoyable enough for a particular person’s taste. This tour is a story telling experience. Just like with any form of entertainment, everyone has different things they like and don’t like. One person’s favorite movie might be the worst thing seen by another. Entertainment is subjective. We simply endeavor to deliver the best tour that we can, and you are completely responsible for your own emotional state and reactions to that. With that said, we are always open to constructive feedback.
- This tour does go out in the cold and in light rain. We spend over half the time inside the various locations of the tour so it’s usually not a problem. Extreme weather is a different story.
- If it is raining heavily, snowing, hailing, or severe lightning in the area, not only will it be unpleasant – it becomes potentially dangerous in some of the places we go on our tours. We make the determination day of tour whether the tour will be cancelled due to weather. If it is cancelled, you will receive a phone call at least 2 hours prior to tour start time informing you of the bad news. Unless notified otherwise – we run the tour. As a result, you will need to turn up on time, with sensible walking shoes, warm clothes as needed, and an umbrella if wet weather is predicted. In the event of bad weather and cancellation you will be offered to re-book another tour, issue a gift card, or a full refund. We will not penalize you because of mother nature.
- We run our tours based on demand, as established by advance bookings. We currently put our schedule out on a month-to-month basis. If you don’t see a future date available, please check back with us. Bookings must be made online at www.darksideofdenver.com or over the phone at (720)594-4678. Guides do not carry any money and cannot make bookings at the meeting location. Cash tips at the end of the tour for the guide are accepted and greatly appreciated.
- We will then confirm that you have a place on a given tour based on prior bookings. You will receive a conformation email after booking that will give you your meeting location for the tour. DARK SIDE OF DENVER GHOST TOURS RESERVES THE RIGHT TO DECIDE WHOM IS ENTITLED TO COME ON A GIVEN TOUR AND WHEN.
- If you are perceived in any way to be intoxicated by alcohol or drugs of any kind, we reserve the right to cancel your ticket and ask you to leave without the refund of the ticket. By putting yourself and others at risk due to your impaired judgement, you forfeit both the cost of the ticket and your right to participate in a tour.
- You agree to promptly follow the requests of Dark Side of Denver Ghost Tours staff during the running of the tour – this will be in the interests of your entertainment and safety.
- Cancellation of tickets within 24hrs of an individual booking will be refunded. Day of tour cancellation for individual bookings will not be refunded. Cancellation of private tours will be refunded if before 5 business days before scheduled tour. Week of bookings will not be refunded. If a genuine last-minute emergency occurs, please notify us if possible, by telephone AT LEAST 3 HOURS before the tour. We will consider allowing you to attend a later tour at our discretion and depending on availability. If you are fair and considerate of us, we will endeavor to do the same in return. No shows will not be refunded.
