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Terms & Conditions

When you are buying a ticket, and coming on a tour, you are agreeing with these. Please read carefully! Note they are not in 4 point print – this is because we WANT you to know how we operate.
  1. All of the tours are a historical and paranormal story telling presentation. The intention of the tour is not to scare you but entertain and inform you of an unique look at Denver. However, sometimes the locations we go into provide an unexpected chill or sensation. Numerous tours have experienced various forms of paranormal activity on the tour but it is certainly not guaranteed.

  2. Sorry no pets allowed unless it is a service animal with papers.

  3. You agree that you are solely responsible for your own safety at ALL times. You further undertake that in the light of this understanding, in case of any mishap,  Dark Side of Denver Ghost Tours, and the owners of any property that you may transit during our tours, will not be held liable for any personal injury or property damage arising from your participation in any activity related to us.

  4. If you bring children or teenagers on the tour, the above applies to them too – with the provision that they must be supervised by a responsible adult tour participant at all times. This designated adult assumes total responsibility for seeing to it they participate in an orderly, civil and polite manner, keeping them safe, and for their actions. The tour does consist of adult themes and subject matter so expect some serious questions from your children during and after the tour. The tour is not vulgar or graphic but does discuss topics of various deaths, suicide, and other nefarious dealings.

  5. Anyone who chooses to be disruptive, unsafe or generally unpleasant will be asked to leave – and their ticket price is forfeited – that is, there will be no refunds given to anyone choosing to behave in an unpleasant or irresponsible manner on a tour.

  6. We do not refund ticket purchases simply on the basis of an opinion that we were not scary enough or enjoyable enough for a particular person’s taste. This tour is a story telling experience. Just like with any form of entertainment, everyone has different things they like and don’t like. One persons favorite movie might be the worst thing seen by another person. Entertainment is subjective. We simply endeavor to deliver the best tour that we can, and you are completely responsible for your own emotional state and reactions to that. With that being said, we are open to constructive feedback.

  7. This tour does go out in the cold and in light rain. We spend over half the time inside the various locations of the tour so it’s usually not a problem. Extreme weather is a different story.

  8.  If it is raining heavily, snowing, hailing, or severe lightning in the area, not only will it be unpleasant – it becomes potentially dangerous in some of the places we go on our tours. We make the determination day of tour whether or not the tour will be cancelled due to weather. If it is cancelled you will receive a phone call at least 2 hours prior to tour start time informing you of the bad news. Unless notified otherwise – we run the tour. As a result, you will need to turn up, on time, with sensible walking shoes, warm clothes as needed, and an umbrella if wet weather is predicted. In the case of bad weather and cancellation you will be offered to re-book on another tour or a full refund. We will not penalize you because of mother nature.

  9. We run our tours based on demand, as established by advance bookings. Bookings must be made online at or over the phone at (720)594-4678. Guides do not carry any money and can not take bookings at the meeting location. Cash tips at the end of the tour for the guide are accepted and greatly appreciated.

  10. We will then confirm that you have a place on a given tour based on prior bookings.  We can’t run tours for you unless you let us know you are coming, and can confirm your time and place in a group of limited size – pure and simple. DARK SIDE OF DENVER GHOST TOURS RESERVES THE RIGHT TO DECIDE WHOM IS ENTITLED TO COME ON A GIVEN TOUR AND WHEN.

  11. If you are perceived in any way to be intoxicated by alcohol or drugs of any kind, we reserve the right to cancel your ticket and ask you to leave without the refund of the ticket. By putting yourself and others at risk due to your impaired judgement, you forfeit both the cost of the ticket and your right to participate in a tour.

  12. You agree to promptly follow the requests of Dark Side of Denver Ghost Tours staff at all times during the running of the tour – they will be in the interests of your entertainment and safety.

  13. Cancellation of standard individual tickets within 24hrs of an individual booking will be refunded. Day of tour cancellation for individual bookings will not be refunded. Cancellation of group bookings will be refunded if before 5 business days before scheduled tour. Week of bookings will not be refunded. If a genuine last minute emergency occurs, please notify us if possible, by telephone AT LEAST 3 HOURS before the tour. We will consider allowing you to attend a later tour at our discretion and depending on availability. If you are fair and considerate of us, we will endeavor to do the same in return. No shows will not be refunded.

Privacy Notice


Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Email address
Phone number
Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

Phone Number

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties, except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties, except to the extent necessary to complete that order.

We offer gift cards by which you can personalize a product you order for another person. Information you provide to us to create a gift card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration forms.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by online database. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.